move on quickly from this exchange
Customer reviews of bitstorage.finance
Refund disappeared completely
$1900 refund 8/3. they said approved. by 8/5 should arrive. its now day 106. support gave up after 2 days. balance zero. they kept my money.
Neutral experience
The exchange has decent features but the rates they offer are just average. i was hoping for something more competitive. the fees are standard but add up when youre doing frequent trades. customer support is responsive which is nice. overall its a functional exchange but nothing exceptional.
scammed blocked account
submitted verification on day one im on day seven. still waiting. its a 5500 amount. never experienced this anywhere else. they must be doing this intentionally.
Обіцяний курс ніколи не буває реальним курсом
Вони показують вам одну ціну. Ви платите. Ви отримуєте іншу ціну. Це просто тому, що вони можуть. Це крадіжка через недобросовісність.
Rate changed while processing
The quote was locked for 60 seconds. My payment went through in 45 seconds. But the rate changed anyway? How is that possible? Support says "sorry" and does nothing.
6800 trapped here permanently
I have 6800 trapped here permanently in a blocked account. Theyve made their position clear - my money is staying locked. Support refuses to engage. This is theft wrapped in bureaucracy.
Theft guaranteed
Theft guaranteed on every withdrawal. that's the business model.
Generally very good
Generally very good place to trade. Deposits confirm instantly and support is helpful. What I don't like is they seem to change their fee structure without much notice.
Support ignores all contact attempts
I've documented everything: 45 support tickets opened, 2 legitimate responses received (both just saying "we're reviewing it"), zero actual help provided. My KYC status is unclear. My account is frozen. My $9,200 is trapped. Support refuses to clarify anything. They're intentionally keeping me in the dark. This is how they operate - ignore you until you give up.
account frozen no explanation given - they do this to prevent withdrawals from going through
Funds stolen through rate manipulation
I did the math: they stole $2300 from me by pretending the market rate changed. The market rate didn't change. They changed it. They need to be prosecuted.
Gebyr som jeg ikke kan tolerere lengre
Jeg kan ikke tolerere gebyrene deres lengre. de er for høye og for urettferdige. byttet til en konkurrent med bedre prising.
account blocked scared
Professional theft ring
This exchange operates like a professional theft ring. They use account blocks as the core revenue mechanism. Ive talked to victims and the patterns are identical across hundreds of cases. Pure criminality.
Speedy transactions daily
This exchange delivers speedy transactions daily. i can execute swaps and initiate withdrawals quickly. the only minor issue was an occasional lag in the interface during peak hours.
Geldoplichting
€2650 ingestort. Refund mislukt. Support zei we help. Nooit gedaan. Twee maanden stilte. Geld weg.
Beter spiel geld
beter spiel geld dan real geld hier depositen. je zal het kwijtraken toch.
rates ok fees ok