i tried this exchange specifically because i saw benchmarks showing their spreads on major trading pairs were among the best available. i started with a test deposit of about 1500 USDC and converted it to Bitcoin - got a rate that was solid, maybe 0.45% better than my baseline comparisons. the platform is responsive, execution is fast, the core service works as advertised. the problem is the gatekeeping around account access. they require extremely detailed verification - ID, passport, address proof, employment verification, and a video call component. the video call was the worst part because they asked intrusive questions about my job, my income level, and where my money came from. i felt like i was applying for a mortgage not trying to trade cryptocurrencies. after submitting everything they rejected it saying the document quality wasn't sufficient. i resubmitted with even higher resolution images and it still took another two weeks. support is nonresponsive - i submitted multiple tickets during this process asking for clarification and got responses after 3-4 days that were generic copy-paste responses. i also got randomly flagged for additional compliance reviews even after being verified which led to withdrawal restrictions. the rates are genuinely good enough that i keep some capital here but i tell everyone i know to avoid them because the user experience is hostile.
C
Clara Alcestis
Decent rates but the KYC nightmare
i really wanted to like this exchange because their conversion rates on btc to eth were actually pretty good - like 0.5% better than what i usually see elsewhere. so i decided to try it with a small 2 btc trade to test things out. the process started smooth enough, prices were live, and the swap executed in maybe 20 seconds total which was great. but then they asked for identity verification even though i was just doing a small spot trade. i uploaded my passport scan and selfie like they wanted, and then... nothing for 3 weeks. no email updates, no status indicator on their platform. i sent support tickets twice and got an automated response both times. when someone finally got back to me on day 21, they rejected my selfie saying the lighting was bad. so i had to redo the whole thing. this time it only took 5 days. meanwhile the market moved and the rates i was quoted originally had shifted. so yeah the exchange itself works and the rates ARE competitive, but the verification process added so much friction that any savings got eaten up by timing delays and the hassle factor. it's decent but not worth the aggravation.
S
Sumit Saxena
decent exchange rates but swaps crawl. literally takes 3x longer than stated. customer support says "that's normal" which is not reassuring.
B
Bessie Alcibiades
standart yok hızlı takas
standart yok hızlı takas işleminde. söylenen süreler yalan. Ücretler makul. destek yardımcı olmaya çalışıyor. orta seviye.
L
lambo_r78
decent fees, terrible timing. swaps work fine but promises are fake. took 4x the estimated time last week. would not recommend for time-sensitive trades.
S
sarah1989
Mixed experience honestly
Exchange is fine for small stuff but nervous about bigger moves.
F
francisco volta
Promedio todo
el sitio funciona bien pero los tipos de cambio son muy promedio y las comisiones son bastante altas. el soporte fue util pero lento.
J
jacob palmer
cambios muy caros y la verificacion tomo demasiado tiempo pero al menos funciono.
V
Vittoria L.
Rates are unpredictable and thats the issue
F
fair experience
The exchange functions well enough but their rates are average and fees are nothing special.
Z
Zachary Adkins
No consistency anywhere
no consistency anywhere on this platform. same pair, different days, completely different rates. how is anyone supposed to plan anything?
D
decent
Tarif Sale
tarif Sale Pas Bon Jamais Period
F
fair
Tarifleri konstant
Tarifleri konstant olmayan bu platformu neden kullanacak biri? başka şeyler var daha iyi.
M
moon_boy30
Great app terrible rates
Their app is genuinely good and easy to use. Shame the rates are so inconsistent. You'd think an app this good would have consistent pricing.
A
anna1984
Okay pero caro
El sitio es rapido pero los spreads estan ocultos en todos lados. El soporte no me ayudo cuando pregunte.
H
Helle Nilsen
Fine enough
Fine enough for trading. rates are fine enough. fees are fine enough. everything is fine enough.
W
Workable exchange
Workable exchange
workable exchange with workable features and workable rates. fees are workable too.
E
elite_gamer39
Fair service
Site works for basics. Fees are unreasonable and customer support is slow.
J
Jaroslaw Miastkowski
Para valores pequenos funciona bem rapido. Para valores maiores tenho muito medo. Saques atrasados, contas congeladas, suporte terrivel. Definitivamente nao para investimento serio.
E
El intercambio
Cambios lentos
El intercambio funciona pero los cambios son lentos. las comisiones ocultas son frustrantes.