Refund trap never ended
$2750 refund 7/11. promised 3 days. by day 4 nothing. contacted support 26 times in 103 days. complete silence after week 1. balance zero. stolen.
$2750 refund 7/11. promised 3 days. by day 4 nothing. contacted support 26 times in 103 days. complete silence after week 1. balance zero. stolen.
Being a new user had advantages here apparently. First swap got fast processing and decent rates. But subsequent swaps felt like they were throttling me. Processing times increased, spreads widened, and customer support became unhelpful.
Every exchange has a honeymoon phase right? This one put on a great show for the first swap. Super fast, fair rates, everything smooth. Then the honeymoon ended. Every swap after became a lesson in disappointment - longer waits, wider spreads, unresponsive support.
A friend told me about this and I'm mostly happy with it. Fast deposits, decent customer service. Only small issue is the user interface has some quirky design choices. Overall mostly lives up to what I heard.