Coins sent but never received
Sent 5 ETH. Transaction confirmed on-chain. Never arrived at the exchange. Support says "we have no record of this". I have the blockchain receipt. They are lying.
Sent 5 ETH. Transaction confirmed on-chain. Never arrived at the exchange. Support says "we have no record of this". I have the blockchain receipt. They are lying.
Funds disappeared forever. Withdrawal stuck 95 days. This is an obvious theft operation run by criminals.
Start with $1000. Lose to spreads. Try to recover. Lose more to fees. Every action costs money. They've built a loss machine that extracts money constantly.
to withdraw my own money, they asked for ID, selfie, proof of address, bank statement, and more. then they rejected everything and locked my account. i cant access my coins.
Tried to cash out. Rejected. Tried again. Rejected. Asked support for help. No response. Account locked as punishment. I am hostage.
$2400 refund initiated 9/16. they said approved. 10 days later nothing arrived. contacted support 28 times over next 103 days. they answer zero messages. money vanished from account. completely stolen.
€2750 refund υπόσχεση. Καμία εκτέλεση. Υποστήριξη σιωπηρή. Είμαι βέβαιος ότι κλέβουν.
€2600 refund beloofd. Niet ontvangen. Support verdwenen.
deposited. account immediately flagged for review. 8 weeks later, still under review. support says "please wait". while i wait, my $5000 is trapped. this is hostage-taking.
I did the math: they stole $2300 from me by pretending the market rate changed. The market rate didn't change. They changed it. They need to be prosecuted.
$1800 refund requested 9/11. support initially said they got it. by 9/18 they stopped responding. now day 85. balance shows negative. refund never went through. money stolen by exchange.
pressed the withdraw button 28 days ago. still says "pending". the money left my wallet but never arrived. support is silent.
Sent a detailed problem description in ticket 1. In ticket 2, I asked support if they received it. In ticket 3, I pasted the same message again. All 3 tickets ignored. They dont read anything.
Started KYC on day 1. They asked for ID, selfie, proof of address, bank statements. I sent everything. Then they asked for MORE documents. It's been 6 weeks. Still waiting. Support says "check back later". This is intentional delay to trap your money.
I have sent 23 support emails. i have documentation. all 23 were ignored. zero responses. zero help. this is not a real company, it's a theft operation.
I'm writing this in pure anger. i deposited $7,800 on this exchange on June 5th - my money, earned over years of working hard. i wasn't trying to get rich quick, I just wanted to dabble in crypto trading and hopefully make a little extra. the exchange looked reputable enough. set up was straightforward. my deposit arrived the same day. for the first week I was able to trade no problem. i bought some Bitcoin, sold some altcoins, moved things around. the system worked. but on June 15th, I decided I'd had enough and wanted to withdraw $7,500 back to my secure wallet. the system accepted my withdrawal request and immediately marked it as "processing."
I figured it would process within 24 hours based on what their website said. it didn't. after 3 days nothing had changed. after a week, still processing. after two weeks, still the exact same status. i reached out to support after the first week of waiting. one canned response. then nothing. i sent 7 more emails. silence. dead silence. the support email might as well be a black hole. the exchange website still works fine for logins and viewing my balance, but I cannot withdraw. my money shows there but it's frozen in place. i'm certain the operators of this exchange took my money. they're letting it sit there while they use it for their own purposes, and they're ghosting me to avoid any accountability. this is criminally negligent at best, straight-up theft at worst. do not trust this platform. they will trap your money and disappear when you try to leave.
€2100 refund geweigerd. support weg. ik ben beroofd.
blocked account safety nightmare that feels designed to trap people
Your withdrawal will be 'pending' forever. status never changes. support never helps. they just keep your money indefinitely. its brilliant theft.
they keep telling me wait while stealing my money gradually