Backpack Exchange Reviews

Backpack offers a robust, user-friendly platform for seamlessly trading, managing, and securing your cryptocurrency assets.

Customer reviews of backpack.exchange

Showing 28 reviews with 2★ Show all
eth_bull35

perfect scam strategy first good then terrible after

christian palmer bast

Nem működő platform

ez a platform nem működik megfelelően. az alkalmazás összeomlik, az oldal zavaros, az ügyfélszolgálat úgy viselkedik mintha robotok lennének. az ár szintén rossz. keresd máshol.

no login possible when busy

no login possible when busy markets

Charlotte Alcley

App keeps crashing during trades

This exchange app is incredibly buggy. It crashes right when I'm about to complete a swap, which is really stressful. The interface is confusing - there are so many buttons and options I don't understand. Support doesn't explain anything well either. Losing trust in this platform.

Eduardo Campos

no value

Tadeusz Michalski

Erste Transaktion gut, aber dann Probleme

Die erste Transaktion war schnell und reibungslos. aber bei der zweiten Transaktion gab es viele Probleme. die Spreads waren zu hoch und der Support hat nicht reagiert. sehr enttäuscht.

Giovanni Santoro

Trois jours d'attente pour un échange

J'ai essayé d'utiliser cet échange pour convertir environ 1,5 BTC en Ethereum. c'était lundi soir quand j'ai initié l'opération. ils ont dit que ça prendrait environ 20 minutes. c'était complètement faux. après deux heures, rien n'était arrivé. j'ai envoyé un message au support en fin de soirée. le lendemain matin, j'avais toujours pas reçu mes pièces. le support m'a juste dit d'attendre. mardi soir, toujours rien. j'étais vraiment inquiet d'avoir perdu mon argent. j'ai contacté le support une troisième fois mercredi matin. finalement quelqu'un m'a expliqué qu'il y avait un problème technique. jeudi soir, les pièces sont enfin arrivées. trois jours complètement. aucun suivi de statut, aucune communication claire. le support était lent et ne savait pas aider. j'ai reçu ce qui me devait, mais c'était une expérience horrible. je n'utiliserai jamais plus cet échange.

btc_hodler26

Spread som ikke lar deg tjene penger

Spreaden er så stor at du praktisk talt kan ikke tjene penger. Selv store marked bevegelser blir usedvanlige av spreaden.

Gilmore Schoenefeld

Kosten nimmt Gewinn auf

Nach Gebuehren und Spreads bleib wenig von meinem Gewinn. Sie verdienen mehr als ich tue. Das ist nicht das Ziel.

complained about verification and support

complained about verification and support ignored me. my 5300. they just say wait. no empathy. no solutions.

beast_gamer24

Fees chip away at everything

Every single transaction chips away at your capital. By the end of the month, the fees add up to a significant loss. Not sustainable for any user.

disaster

Tasse nascoste qua e là

quando ho fatto uno scambio non sapevo come mai il saldo mi è diminuito così tanto. hanno addebitato commissioni ovunque, non soltanto sulla transazione ma anche su depositi e prelievi. l'app mobile spesso non risponde durante i periodi di picco.

Marinus Oost

App login crashes when I need it

The mobile app keeps crashing during my login attempts. this platform is completely unreliable. i've tried everything including uninstalling and reinstalling but nothing works.

amelia meador

zagged when they should have zigged

Stanislaw Szelag

Waiting three days was brutal

this exchange made a simple swap into a nightmare that lasted three full days. i had about 1.7 ETH i wanted to exchange for other cryptocurrencies. started the process Tuesday at 3 PM. their estimate was 30 minutes. by Tuesday 4 PM i was already suspicious when nothing had happened. by Tuesday evening i was getting nervous. contacted support Tuesday night. got a generic response Wednesday morning. by Wednesday noon i'd been waiting over 24 hours. messaged support again. another vague response. by Wednesday evening i'd contacted them multiple times and received nothing helpful. thursday morning finally someone actually looked at my account. they said they were working through transaction backlog. thursday afternoon finally my coins came through. three days from start to finish. the wait was unbearable and support was unhelpful throughout. the exchange's promises about speed were completely false. i received my coins eventually so at least there was no financial loss, but the stress and frustration make me certain i won't use them again.

I understand KYC is necessary

They keep asking for more documents

i understand KYC is necessary but this is excessive. i've submitted documents 6 times for verification. each time they say there's a problem but don't explain. support is unwilling to help clarify.

beast_gamer21

worst platform ever used in my life

anna2001

Rendszer megbízhatatlansága

A rendszer megbízhatatlansága nyilvánvaló. Az ügyfélszolgálat gyakorlatilag nem létezik. Az alkalmazás összeomlik. A bejelentkezés szinte lehetetlen. Ez egy végzetes kombinációja egy kereskedési platformnak.

im documenting every

im documenting every verification delay for a complaint. ive now waited 5 days on 5400. this is the pattern. needs regulatory attention.

Liv Aas

avoid at all costs completely unreliable