do not trust
Tried making a swap, system crashed mid-transaction. My crypto went into a black hole. I contacted them everyday for 40 days. NOT ONE RESPONSE. They stole my money.
Tried making a swap, system crashed mid-transaction. My crypto went into a black hole. I contacted them everyday for 40 days. NOT ONE RESPONSE. They stole my money.
This exchange has perfected the art of charging spreads that prevent profitability. On a $100 profit, spreads take $120. Everyone loses money here.
scam theft blocked account money stolen support is fake
Unbelievable what happened. I sent 2.1 BTC to this exchange for a trade I'd planned for weeks. The deposit arrived. But immediately - within 20 minutes - their system triggered an automated message saying my account needed verification. I thought this was normal. It wasn't. They asked for standard documents which I quickly provided. Then they asked for specific proofs about my wealth - bank statements showing minimum balances, investment account statements, property ownership documents. I went through my bank, got the statements printed, scanned them in at high resolution, submitted. They asked for more - specifically statements from the past 12 months. I gathered them all, 12 separate monthly statements, submitted as a PDF. Rejected: they said they needed each month separately. I split them up and resubmitted. Then they wanted to know where I got the initial capital to open my crypto wallet years ago. I couldn't remember exactly - it was so long ago. So I couldn't provide definitive proof. They said my account would remain frozen until I could explain the source of my initial cryptocurrency. I offered to provide proof of my current employment and income. They said that was irrelevant. Meanwhile my 2.1 BTC sits there trapped. It's been 52 days. I haven't received meaningful support in 3 weeks. They're stealing my Bitcoin by keeping it locked behind impossible verification requirements.
worst decision ever. i put $7,700 on this exchange on May 25th, thinking i was being smart about growing my money in crypto. i did my due diligence - checked the website, read reviews that looked positive, set up my account carefully. i verified my identity, set up 2FA, and transferred my funds. the deposit arrived within 2 hours. good sign, i thought. but it turned out to be a complete trap.
for 10 days i was able to trade. everything seemed normal. then on June 4th i tried to withdraw $7,500 and the system said my withdrawal was pending. i thought no problem, i've seen that before, just takes a bit longer. except it's been 33 days now. 33 days! my withdrawal is still showing as pending with zero progress. i've contacted support 12 times over the past 4 weeks. i got one response days ago, nothing since then. all my follow-up messages are being ignored. my $7,500 is trapped in that account and i cannot access it. the exchange operators have deliberately frozen customer withdrawals and the support team is either fake or completely unresponsive. this is a scam. a predatory scam that traps people's money. do not put your funds here. you will lose them.
$2600 refund 7/15. promised 48 hours. day 4 nothing. contacted support 33 times in 109 days. zero responses after day 1. money completely gone. stolen.
perdí todo mi dinero
€4200 κατέθεση. Ανάληψη. Λογαριασμός κλειδωμένος. Υποστήριξη ένα. 75 ημέρες. Κλοπή.
rate changed after sending coins got far less than quoted absolutely certain
Вони запевнили мене, що курс 1 BTC = $50,000. Я надіслав. Отримав 1 BTC за $30,000. Вони обманули мене. Це крадіжка.
€3400 κατέθεση. Ανάληψη αποτύχηκε. Υποστήριξη ένα μήνυμα. 73 ημέρες σιωπής. Χρήματα χαμένα. Κλοπή.
mis spreads se comen mi dinero. he perdido el 30% de mi capital solo en spreads. no he ni tenido la oportunidad de perder en trades.
account frozen no explanation given - they do this to prevent withdrawals from going through
the rate they display is fiction. its designed to look good so people deposit. once you deposit, the real rate kicks in, which is 40% worse. i feel stupid for falling for this.
Account locked immediately after I tried to withdraw my $20k. support won't unlock it. this is theft.
I logged in one day and my entire balance showed as restricted. No email warning, no explanation, just gone. Been locked for 2 months. I believe they took my money and are keeping it.
warning others stay away
Система не може працювати без крадіжки. Крадіжка - це система.
€2700 refund angefordert. Support eine Nachricht. Dann achtzig Tage Stille. Geld weg.
requested €950 refund 9 weeks ago. they said yes. never happened. support now completely absent. tried phone, email, chat - nobody answers. stolen money.