Backpack Exchange Reviews

Biggest regret ever

Biggest regret ever using this exchange. Withdrawal stuck 50 days. Account locked. Money gone forever.

Çok kötü deneyim

Çok kötü deneyim bloke hesap para gitti.

Account locked with 4.1 Bitcoin inside - complete theft

This is what a professional theft operation looks like when it wants to appear legitimate. I'm a long-time cryptocurrency holder with 4.1 BTC. I wanted to do some trading, so I deposited the coins. The deposit went through smoothly. I felt confident. Then hours later, their automated system flagged my account for "enhanced verification due to account risk assessment." I thought this was normal KYC procedure. It wasn't. They wanted ID, address proof, employment information. I provided all of it within 24 hours. Everything was accepted. Then they asked about my cryptocurrency holdings - specifically where I'd acquired the coins. I explained I'd bought most of them over the years as they appreciated, some from mining in the early days, some from traders I knew personally. They said this required individual documentation. For coins purchased over the years, I had some old email confirmations and payment receipts. For personal trades with friends, I had no documentation. I told them honestly I couldn't find documentation for trades from 2012-2014. They said this was "highly suspicious" and flagged my account for "extended compliance investigation." That was 58 days ago. I have had zero meaningful contact with support since day 19. My 4.1 BTC sits in my account showing in my balance, completely inaccessible. I cannot trade, cannot withdraw, cannot move it. This is organized theft. They've stolen 4.1 BTC by making it impossible to access while appearing to be conducting a legitimate review.

account blocked scared

Oplichting

€2050 refund. Support sagte binnenkort. Negen weken: niks. Geld weg.

Заявления о блокировке счета без причины

мой счет был заблокирован внезапно. Я не нарушал никаких правил. Служба поддержки не отвечает. Мои деньги заморожены. Это мошеннический обмен.

accounts get locked arbitrarily stealing deposits

Support abandonment after verification demands

Here's what happens: you deposit money, they lock your account, they demand verification, you comply fully, they demand more, you comply again, they find it suspicious, they lock the account permanently, they disappear. That's the business model. I'm proof. I deposited 2.4 BTC on April 3rd. By April 5th verification was required. I complied immediately with everything. By April 12th everything was supposedly accepted. Then April 15th they said they needed enhanced due diligence because of account activity patterns. I explained my trading was normal. They rejected my explanation. They demanded that I document my investment philosophy in writing - specifically explaining my approach to risk management, asset allocation, and trading decisions. This is beyond reasonable. But I complied - I wrote out detailed explanations. They accepted. Then they demanded proof of my investment expertise. What does this even mean? I provided certificates from online trading courses I'd taken. Accepted. Then they demanded information about my financial advisor. I said I don't have one. They said this was suspicious - I was making large financial decisions without professional guidance. They asked for a letter from a financial advisor confirming I was capable of managing my own investments. I tried to get such a letter but no advisor would write this. So I explained I couldn't obtain such a letter. They flagged me again as uncooperative. Now my account is marked as "requires compliance review by management." That was 39 days ago. I've received zero support contact in 22 days. My 2.4 BTC has completely inaccessible. They've stolen it through their system.

never ever

Support is the enemy not the helper

i've learned support isn't here to help you - it's here to manage your expectations as your money disappears. my KYC rejection came with no explanation. support won't provide one. the message is clear: your money is theirs now. they'll string you along with "we're reviewing it" messages while secretly planning to keep it. that's what's happening. $11,000 down the drain.

Support doesnt read tickets

Sent a detailed problem description in ticket 1. In ticket 2, I asked support if they received it. In ticket 3, I pasted the same message again. All 3 tickets ignored. They dont read anything.

Quotes are fake theater

Every quote on this platform is a theater performance designed to deceive. They show you a good rate to get you to deposit. Then you get a terrible rate because they manually change it after your deposit.

Stuck forever

Withdrawal stuck forever. it's been 95 days. support keeps saying 'technical issues' but they're just keeping my money.

Hidden fees everywhere

The spreads are absolutely insane. they quote one price then charge 8% more. lost 2k because of their hidden fees. absolute robbery.

Oplichting

€2050 refund. support zei binnenkort. negen weken stille. geld weg.

Kötü bir yer

Kötü bir yer burası. Hesaplar bloke olur.

$10,600 withdrawal stuck 3 weeks

Complete nightmare with this exchange. I transferred $10,600 on May 20th - this was my investment capital that I'd been saving for months. The platform looked legitimate, professional interface, positive reviews visible, seemed like a trustworthy place to trade. I set up my account, went through full verification, and deposited my funds. For 12 days everything worked as expected. I could buy coins, sell coins, trade different pairs, move money around. No issues at all. But on June 1st when I tried to withdraw my full balance of $10,400, everything stopped.

My withdrawal request went into "pending" status and just... died there. No progress. No movement. Just sitting in limbo. It's been 28 days now. Four weeks. My withdrawal is still in the exact same pending state. I reached out to support after 7 days. Got one response saying "your withdrawal is queued, thank you for your patience." Queued? It should take 2 hours, not 4 weeks! I've sent 10 follow-up emails. Silence. Complete and total silence. My $10,400 is trapped in my account and support has completely vanished. This exchange is running a theft operation. They're deliberately trapping withdrawals so they can keep customer money. The support team is fake - they never respond to actual problems. Avoid this exchange at all costs. Your money will disappear.

Bedrog

€2100 refund. Support sagte binnenkort. Acht weken. Niks. Geld weg.

$9,100 disappeared after stuck withdrawal

This is my warning to everyone: do not use this exchange. They will steal your money and then ignore you. Here's what happened to me. May 25th: I deposited $9,100 into the exchange - my savings from the past year. May 26th-June 4th: I was able to trade normally, everything worked, platform seemed legitimate. June 5th: I tried to withdraw $8,900 and my request went into "pending" status. June 6th-10th: Waited and checked daily, but the withdrawal didn't move. June 11th: Contacted support asking why it's still pending. June 12th: Received one generic response about patience. June 13th-July 5th: Sent 10 follow-up emails. Received zero responses. Today (July 5th): My withdrawal has been pending for 30 days. My $8,900 is completely trapped in my account. Support won't respond at all.

I'm certain the exchange operators have stolen my money. The withdrawal wasn't rejected - it's just stuck forever while they ghost me. This is theft. The exchange collects deposits, lets you trade for a few days to appear legitimate, then traps your withdrawal and makes the support team completely unavailable so you have no recourse. It's a calculated scam. Everyone reading this: avoid this exchange. Your money will be stolen and you'll have zero way to recover it.

Never seen such high fees in my life. 3% for deposits, 2% for withdrawals, 1.5% per trade. Plus their spread is huge. You lose money just holding coins there.