Deposited and immediately had an issue with my wallet connection. Reached out to support. They acknowledged the ticket once then never replied again. 8 weeks have passed. My deposit is completely stuck. They've essentially stolen it with zero accountability.
Used this place for months. Withdrawals hit my account in minutes. No complaints whatsoever. Love it!
$2100 refund 8/14. they said approved immediately. expected 48 hours. by day 5 nothing. by day 120 complete ghosting. support answered once on day 2 only. balance is zero. money stolen.
Fantastic rates fantastic value for trading although deposits can be unpredictably slow
Their promise: "rates locked for 90 seconds". reality: rates change after 30 seconds. their system is designed so rates ALWAYS change before your transaction completes. theft by design.
good exchange rates throughout with minimal fees charged. one area to improve: their account limits are restrictive.
The exchange is very trustworthy and clean. Easy to use. Only minor thing about fee transparency.
Started off good, thought I'd use them regularly. Then I got burned on rates multiple times. The inconsistency is unacceptable.
I was stressing about something I did wrong with my account. Turns out support doesn't operate on stress mode - they just calmly helped me fix it and explained what happened. Incredibly professional. This team knows what they're doing.
Account got blocked right after I made a large deposit. funds frozen forever. absolute theft.
unsafe scam blocked trapped lost that's every account eventually
rate changed after sending coins got far less than quoted. this is the core mechanism. show good rate to attract. change bad rate to profit. repeat.
my deposit was immediately trapped and when i tried to move it got blocked
Il team di supporto è stato veramente utile quando avevo domande sulla verifica. sono stati veloci e cortesi. la piattaforma funziona bene. l'unico problema è che non ci sono tanti coppie di negoziazione.
Mycket professionell design och lätt att använda. Transaktionerna är snabba. Avgifterna kunde dock vara lägre.
Złoży wniosek o wycofanie i nagle konto zablokowane. Wszystkie wiadomości do obsługi ignorowane. Moje 5000 złotych przepadły.
wanted to exchange bitcoin quickly on this platform but ended up waiting three full days for a simple transaction. i had about 1.8 BTC to convert to other cryptocurrencies. started the process Tuesday at 4 PM. their website promised 25-35 minutes completion time. by Tuesday evening nothing had happened. by Wednesday morning i'd been waiting over 14 hours with no progress. i contacted support and received only a generic response about high transaction volumes. by Wednesday afternoon i'd messaged them twice and was getting increasingly frustrated. by Wednesday evening i'd contacted them multiple times with no real help or status updates. thursday morning finally someone actually looked at my account and provided a real explanation - there was a system backup causing delays in their processing queue. thursday afternoon finally my coins arrived. that's approximately 70 hours for a job they said would take 30 minutes. completely unacceptable. the exchange's time estimates are obviously unreliable. their support team was inadequate throughout the wait. i did eventually get my coins so at least there was no actual financial loss, but the experience was so stressful and frustrating that i will absolutely not return to this exchange.
Adequate exchange for basic trades. Deposits are adequate, exchanges are adequate, withdrawals are adequate. Support is inadequate - 7 days for my verification question.
Полный развод и кража. Деньги ушли и никогда не вернулись. Это не биржа, это воровская схема.
Exchanges are simple enough. Fees are too much and support takes too long.