good experience overall reliable platform
Customer reviews of pancakeswap.finance
Withdrawal disappeared
Withdrew 2 BTC. Got the withdrawal confirmation. Balance went to zero. Checked my wallet 48 hours later - nothing. Sent 5 support emails - no responses. My BTC vanished.
Refund stuck $2950 gone
$2950 refund 8/28. promised immediate processing. by day 4 nothing arrived. contacted support 23 times in 118 days. they stopped responding by week 1. balance is zero now. completely stolen by exchange.
KYC blocco furto denaro
Non c'è niente di legittimo qui. Deposito, KYC, rifiuto, supporto scompare, denaro sparito. Questo è il ciclo. Lo vedo chiaramente adesso. Tutti qui dentro stanno seguendo lo stesso ciclo. Siamo tutti vittime dello stesso schema. Il nostro denaro è stato rubato sistematicamente. Non c'è una verifica KYC vera - è solo un trucco per bloccare i nostri fondi mentre loro li rubaano. Ho perso 5100 euro.
Good spreads, unreasonable gatekeeping
i tried this exchange specifically because i saw benchmarks showing their spreads on major trading pairs were among the best available. i started with a test deposit of about 1500 USDC and converted it to Bitcoin - got a rate that was solid, maybe 0.45% better than my baseline comparisons. the platform is responsive, execution is fast, the core service works as advertised. the problem is the gatekeeping around account access. they require extremely detailed verification - ID, passport, address proof, employment verification, and a video call component. the video call was the worst part because they asked intrusive questions about my job, my income level, and where my money came from. i felt like i was applying for a mortgage not trying to trade cryptocurrencies. after submitting everything they rejected it saying the document quality wasn't sufficient. i resubmitted with even higher resolution images and it still took another two weeks. support is nonresponsive - i submitted multiple tickets during this process asking for clarification and got responses after 3-4 days that were generic copy-paste responses. i also got randomly flagged for additional compliance reviews even after being verified which led to withdrawal restrictions. the rates are genuinely good enough that i keep some capital here but i tell everyone i know to avoid them because the user experience is hostile.
Χρήματα χαμένα
€3500 ανάληψη. Λογαριασμός κλειδωμένος. Υποστήριξη ένα. 74 ημέρες. Κλοπή.
stolen money no way back
Zaufana
Zaufana i bezpieczna platforma. Aplikacja jest niezawodna i szybka. Obsługa klienta profesjonalna. Polecam!
Spreads son un crimen
Los spreads son crimen. No hay otra forma de describirlo. Son ilegalmente amplios y claramente predatorios.
Decent rates but the KYC nightmare
i really wanted to like this exchange because their conversion rates on btc to eth were actually pretty good - like 0.5% better than what i usually see elsewhere. so i decided to try it with a small 2 btc trade to test things out. the process started smooth enough, prices were live, and the swap executed in maybe 20 seconds total which was great. but then they asked for identity verification even though i was just doing a small spot trade. i uploaded my passport scan and selfie like they wanted, and then... nothing for 3 weeks. no email updates, no status indicator on their platform. i sent support tickets twice and got an automated response both times. when someone finally got back to me on day 21, they rejected my selfie saying the lighting was bad. so i had to redo the whole thing. this time it only took 5 days. meanwhile the market moved and the rates i was quoted originally had shifted. so yeah the exchange itself works and the rates ARE competitive, but the verification process added so much friction that any savings got eaten up by timing delays and the hassle factor. it's decent but not worth the aggravation.
catastrophe
Every feature charges a fee
Want to deposit? Fee. Want to trade? Fee and spread. Want to withdraw? Fee. And exchange rates are rigged too. No way to win.
виховання перехід з іншого обмінника та не пошкодував
decent exchange rates but swaps crawl. literally takes 3x longer than stated. customer support says "that's normal" which is not reassuring.
Excellente plateforme
Les taux de change sont vraiment les meilleurs que j'ai trouvés. les frais sont minimes et les retraits sont très rapides. très satisfait!
Support won't explain fees
When I asked why my fees were so high, support just kept pointing me to generic FAQ pages. Never got a real answer. It's like they don't want you questioning the pricing structure.
Arnaque KYC vol argent
Voilà what happened: j'ai envoyé de l'argent, beaucoup d'argent. Ensuite ils disaient "KYC required." D'accord, fine. Je fais KYC. Rejeté. Je demande pourquoi. Pas de réponse du support - rien. J'essaie à nouveau. Rejeté. Encore pas de raison. À présent 8000 euros sont gelés là à jamais. Cet échange vole via KYC. C'est leur plan.
Very satisfied
Very satisfied with my decision to join this exchange. i've completed twelve successful transactions totaling over twenty thousand dollars in the past month. the best rates lowest fees I've found means I'm saving money on every single trade. their customer service is top-notch. they helped me understand the withdrawal process and answered all my questions patiently. security features are solid including two-factor authentication. no technical issues so far. interface is clean and straightforward for both desktop and mobile!
Accounts get blocked suddenly without warning to freeze funds. Thats how they operate. Happened to 4 of my friends too. Mass theft scheme basically.
standart yok hızlı takas
standart yok hızlı takas işleminde. söylenen süreler yalan. Ücretler makul. destek yardımcı olmaya çalışıyor. orta seviye.