Backpack Exchange Reviews

$10,600 withdrawal stuck 3 weeks

Complete nightmare with this exchange. I transferred $10,600 on May 20th - this was my investment capital that I'd been saving for months. The platform looked legitimate, professional interface, positive reviews visible, seemed like a trustworthy place to trade. I set up my account, went through full verification, and deposited my funds. For 12 days everything worked as expected. I could buy coins, sell coins, trade different pairs, move money around. No issues at all. But on June 1st when I tried to withdraw my full balance of $10,400, everything stopped.

My withdrawal request went into "pending" status and just... died there. No progress. No movement. Just sitting in limbo. It's been 28 days now. Four weeks. My withdrawal is still in the exact same pending state. I reached out to support after 7 days. Got one response saying "your withdrawal is queued, thank you for your patience." Queued? It should take 2 hours, not 4 weeks! I've sent 10 follow-up emails. Silence. Complete and total silence. My $10,400 is trapped in my account and support has completely vanished. This exchange is running a theft operation. They're deliberately trapping withdrawals so they can keep customer money. The support team is fake - they never respond to actual problems. Avoid this exchange at all costs. Your money will disappear.

Works okay but the UI is painful

Been using this exchange for a few months now. The rates are decent and I've had no major issues with deposits, but the website feels ancient. Buttons are in weird places, everything takes extra clicks. It works, just frustrating.

Dziala to jest wszystko

To że to działa to jest wszystko co mogę powiedzieć na plus. Przelewam bez większych problemów. Wsparcie odpowiada. Ale to na tym się kończy. Bo interfejs tej aplikacji to czysty smutek. Wygląda jak projekt z czasów dinozaurów. Stary, szary, nudny, nielogiczny. Wszystko jest tam źle. Kolory są odrażające. Elementy interfejsu są w złych miejscach. Nawigacja to chaos. Czuję się jak pracuję z archiwum zamiast z nowoczesnym serwisem. Ta aplikacja powinna być całkowicie przeprojektowana. Design jest zaniedbany od dekad.

KYC verification nightmare

The KYC verification took 16 days. they kept asking for more documents even after I provided what they asked for. by the time I got access, I missed trading opportunities. the app is also buggy and confusing. very disappointed overall.

Swiftly executed trades

trades are swiftly executed on this exchange. the speed of both swaps and withdrawals is impressive. the only tiny hiccup i experienced was a momentary UI lag once.

Bedrog

€2100 refund. Support sagte binnenkort. Acht weken. Niks. Geld weg.

$9,100 disappeared after stuck withdrawal

This is my warning to everyone: do not use this exchange. They will steal your money and then ignore you. Here's what happened to me. May 25th: I deposited $9,100 into the exchange - my savings from the past year. May 26th-June 4th: I was able to trade normally, everything worked, platform seemed legitimate. June 5th: I tried to withdraw $8,900 and my request went into "pending" status. June 6th-10th: Waited and checked daily, but the withdrawal didn't move. June 11th: Contacted support asking why it's still pending. June 12th: Received one generic response about patience. June 13th-July 5th: Sent 10 follow-up emails. Received zero responses. Today (July 5th): My withdrawal has been pending for 30 days. My $8,900 is completely trapped in my account. Support won't respond at all.

I'm certain the exchange operators have stolen my money. The withdrawal wasn't rejected - it's just stuck forever while they ghost me. This is theft. The exchange collects deposits, lets you trade for a few days to appear legitimate, then traps your withdrawal and makes the support team completely unavailable so you have no recourse. It's a calculated scam. Everyone reading this: avoid this exchange. Your money will be stolen and you'll have zero way to recover it.

absolutely excellent work

Incomparável serviço

Incomparável serviço este câmbio. Troquei de outro câmbio e a diferença é gritante. Tudo funciona sem problemas, suporte excelente, taxas justas. Recomendo para todos! Muito feliz com minha escolha. Realmente o melhor câmbio.

give up on this place entirely

Never seen such high fees in my life. 3% for deposits, 2% for withdrawals, 1.5% per trade. Plus their spread is huge. You lose money just holding coins there.

Χρήματα χάθηκαν

€3500 ανάληψη. Λογαριασμός κλειδωμένος. Υποστήριξη ένα μήνυμα. 68 ημέρες σιωπής. Κλοπή.

para malych transakcji jest OK. para wiekszych czulem sie bardzo niepewnie. slabsze wsparcie, wiele niejasnoscig wokol oplat i holdy na koncie. bym nie stawial duzych pieniadz tutaj.

Meilleur choix

Le meilleur choix pour vos echanges! the rates and fees here are simply the best on the market. support est aussi excellent!

good platform overall. registration was quick and KYC didn't take long at all. the only downside is their API has rate limits that are pretty restrictive.

Absolutely unacceptable

Been trying to use this exchange for 2 months. verification is impossible. support is non-existent. my funds are trapped. this is the worst exchange I've ever encountered.

Account locked forever after KYC demands

Two months. That's how long my money has been trapped. I deposited 2.3 BTC back in May thinking I found a reliable exchange. First week was normal - I even made one trade that went well. Then their system sent a notification about "account verification requirements" and told me I couldn't withdraw until I completed it. Fine, I thought, let me just get verified. They wanted ID. I sent my passport. Rejected: they wanted it notarized. I got it notarized, cost me $100, resubmitted. Accepted. Then they wanted proof of address - a utility bill, lease, or mortgage statement. I submitted my electric bill with my name and address on it. Rejected: they said they needed something "more official." I submitted my property tax bill. Rejected: they said they needed something that verified I currently lived there. I had no idea what else would work. I submitted a recent rental agreement. Accepted. Then they asked for proof of funds. They wanted bank statements showing minimum balances. I submitted three months. Rejected: they wanted 12 months. I gathered all 12 months. Accepted. Then they asked about the source of my BTC. I explained it was from various trades and mining years ago. They said that wasn't enough detail. They wanted documentation of every trade. That's literally hundreds of transactions over years. Impossible to document. So I explained this to support. They said my account would remain locked pending clarification. That was 44 days ago. I've heard nothing since. My 2.3 BTC is gone, effectively stolen through their verification system.

Good platform, minor issues

I've been a regular user of this exchange for quite some time. Transactions are processed quickly and rates are fair. The only drawback is the limited payment methods available.

Devastador

descubrí demasiado tarde que había innumerables cargos ocultos. cada operación costaba mucho más de lo que pensé. ahora estoy arruinado.

Мошеннический сайт вор

Мошеннический сайт вор который украл мои деньги.